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Software Maintenance and Support Services
Your system is running, the team that built it is gone, and every change feels like a gamble. We read the code, fix what breaks, write down what nobody wrote down, and keep it moving.
1. Discovery
Tell us what you need, by form or WhatsApp. No commitment and no canned reply.
2. Fixed quote within 24 hours
We come back with scope, price and delivery date in writing. You know what you get before you pay.
3. Staged delivery
You watch the system work as it grows, talking directly to the engineers building it.
If you are reading this, it is probably one of these:
- The developer who built it left, or the agency stopped answering, and nobody on your side knows where anything is.
- Every small change takes weeks and breaks something else, so the team has stopped asking for changes at all.
- There is no documentation, no monitoring and no backup you have ever tested, and you find out about outages from customers.
What you get
Takeover audit
We read the code, the infrastructure and the accounts, and give you a written picture of what is solid, what is fragile and what is urgent, before you commit to anything.
Fixes and monitoring
Bugs fixed in priority order, error tracking and uptime monitoring installed, alerts that reach a person before a customer notices.
Documentation that exists
Architecture, deploy steps, environment variables, the decisions behind the odd parts. Written for the next engineer, including one you hire in-house.
Evolution, not just survival
New features, integrations and performance work on a monthly rhythm, so the system keeps up with the business instead of holding it back.
Migration when it is the right call
When the foundation cannot be saved, a staged migration to a modern stack with the data intact and the business running the whole time.
- TypeScript
- Node.js
- PostgreSQL
- Next.js
- Supabase
- Vercel
The first 30 days after we take over
Taking over someone else's system is a process, not a leap. This is what the first month looks like, and it is the same whether the system is a year old or ten.
- Week 1: access to code, servers, domains, databases and third-party accounts, inventoried and secured. Backups verified by actually restoring one. Error tracking and uptime monitoring installed.
- Week 2: read-through of the code and the infrastructure. You get a written audit: what is solid, what is fragile, what is a risk today, and what it would cost to fix each item.
- Week 3: the urgent fixes, in priority order, deployed one at a time with a way back. No big-bang release on a system we just met.
- Week 4: documentation of what we learned, a deploy process that does not depend on one person's laptop, and a roadmap for the next quarter that you approve item by item.
Retainer or per-change: how the contract works
Most clients choose a monthly retainer: a block of senior engineering hours reserved for the system, with monitoring, fixes and small improvements inside it, and a written report every month of what was done and what is next. Larger changes, a new module or an integration, are quoted as separate fixed-scope items so the retainer stays predictable.
Some clients only need the audit and a fixed list of fixes, priced once. Both are written contracts with the scope and the price in them. There is no hourly counter running in the background, and the retainer can be paused or resized at the end of any month.
When to migrate instead of maintain
Sometimes the honest answer to the audit is that the foundation will not carry the business much further. The signs are consistent: a framework or language version that no longer receives security updates, dependencies that cannot be upgraded without breaking everything, a database with no way to add a field safely, or a hosting setup nobody can reproduce.
When that is the case, we say so in the audit with the reasons, and we plan a staged migration: one module at a time, the old and the new running side by side, data migrated and verified twice, and the business never stopping for a launch day. When it is not the case, we tell you that too. A rewrite you did not need is the most expensive thing an agency can sell you.
Why a Brazilian team
- Reply the same day, every day. A production issue reported in your morning gets a senior engineer on it that same morning, because Brazil is one to two hours ahead of New York and our day sits inside yours.
- More than 150 projects delivered means we have taken over code in every state, and we have integrated processors like Stripe, Mercado Pago, BuckPay, Cakto and Paradise, so a legacy payment flow does not scare us.
- Brazilian rates make a monthly retainer with a senior engineer affordable for a company that could not justify one at US agency prices.
Straight questions, straight answers
Can you take over a system built by another company?
Yes, and it is most of what this page is about. We start with access and a read-through, then give you a written audit before you commit to a retainer. You will know what is solid, what is fragile and what is urgent, in plain language, within the first two weeks.
What if there is no documentation at all?
That is the usual situation. Part of the first month is writing the documentation that should have existed: architecture, deploy steps, environment variables, and the decisions behind the strange parts. It is written for the next engineer, including one you hire in-house later.
Which technologies do you maintain?
Our own stack is TypeScript, Node.js, Next.js and PostgreSQL, and that is where we are strongest. For a system in another stack, we tell you on the first call whether we are the right team, before any audit is sold. What matters more than the language is whether the system has tests, a deploy process and a database that can be backed up, and the audit tells you where it stands on each.
How does the monthly retainer work?
A block of senior engineering hours reserved for your system every month, covering monitoring, fixes and small improvements, with a written report of what was done. Larger changes are quoted separately as fixed-scope items so the retainer stays predictable. It can be paused or resized at the end of any month.
How much does software maintenance cost?
The audit is quoted as a fixed item within 24 hours of a call, and the retainer is sized after it, based on how much the system needs each month. We do not publish a rate on this page because a system with tests and monitoring costs a fraction of one without them, and the audit is what tells us which one you have.
Will you tell me if the system should be rewritten?
Yes, in the audit, with reasons, and we will also tell you when it should not. A rewrite is a big cost and a big risk, and most systems we take over do not need one. When one is warranted, we migrate in stages with the old and the new running side by side, never with a launch day that stops the business.
How fast do you respond to a production issue?
The same day, during US business hours, because our workday overlaps yours. Monitoring installed in the first week means we usually know before you do. Response times and what counts as urgent are written into the retainer so there is no ambiguity when something breaks.
Tell us what you are building.
You will have a written, fixed quote within 24 hours.
Prefer a form? Get your quote here.